Within 24 hours after receipt of the product, please fill out the application form and send it by courier within 7 days after informing your intention to return the exchange to the customer center or FAQ
Only size and color can be exchanged once, and the round-trip delivery fee 7,000 won shall be paid by the buyer.
When exchanging for another product, please re-order after receiving a refund with the reserve.
When exchange or refund is not possible
- If you have not notified your intention to exchange or refund through FAQ
- Customized products and accessories
- Products purchased with reserves
- Products washed by artificial repair or incorrect washing method
- When the product is damaged or lost
- For the product sold out after purchase, you can cancel the order and convert it to the reserve amount through guidance.
- For exchange and refund due to simple change of mind, you shall pay 7,000 won for round-trip delivery fee.
1. In the case of refund, we will refund the payment amount within 3 days after confirming the return.
2. In the case of payment by credit card, the credit card authorization is canceled so that payment is not charged.
3. The card authorization cancellation period takes about (4-5 days) and may vary depending on the card company's circumstances.
E-mail : :firstname.lastname@example.org
Customer center : +82 2 517 6830
1. Please leave your name, phone number, email address, exact delivery address including Zip code and nation for shipping.
2. After receiving the order we will open the payment options window for overseas shipping.
3. Upon payment confirmation we will prepare your package for overseas shipping.
Thank you for your coorperation!
• Delivery period: 3~7 days after payment order (7~30 days for customized products)